Strategic Platform Adoption Enables LLF to Centralize Over 160 Projects and Drive Unprecedented Operational Scale Across India
Summary
Impact Created
90%
Data Accuracy
50%
Faster Processes
160+
Projects Centralized
About the organisation
Learning Links Foundation (LLF) is a non-profit organization working to strengthen both formal and non-formal education in India. Through its programs in technology integration, teacher training, policy research, and skill development, LLF promotes lifelong learning. LLF works closely with the Ministries of HRD and IT, State Governments, SCERTs, universities, private schools, and apex bodies like NCERT, NUEPA, NCTE, NAAC, and others. It also partners with multilaterals, NGOs, and civil society actors to implement transformative programs across India.
Operating across 21 states, LLF has reached over 17.8 million students and 2.2 million teachers, transforming 52,000+ schools since its inception.
Problem Statement
LLF faced major operational challenges due to fragmented data, manual processes, and lack of real-time visibility. These issues led to data silos, inefficiencies, delayed reporting, and poor data quality, limiting scalability, impact measurement, and timely decision-making
Solution
LLF embarked on a comprehensive digital transformation initiative, by adopting Salesforce as its core operational backbone. This included centralizing data, automating key workflows (procurement, budgeting, compliance), and enabling real-time insights through custom dashboards. A hybrid team, combining internal project management expertise with external Salesforce implementation partners ensured a tailored, well-managed rollout.
Learnings
- Investing in change management and training is critical for successful tech adoption.
- Phased implementation reduces disruption and supports iterative learning.
- Internal champions help accelerate user adoption and institutional ownership.
Key Technologies Used
- Salesforce CRM
- Salesforce Dashboards & Analytics
- API Integrations (e.g., with Tally)
- Mobile/Web User Interfaces
- Generative AI for Knowledge Management
Quick Facts
Organisation Name
Learning Links Foundation
Organisation Website
Visit Site
Founding Year
2002
Number of Beneficiaries served
Over 17.8 million students and 2.2 million teachers across 52,000+ schools
Geography Served
Pan India
Focus Area
Programmatic Impact,Operational Efficiency,Capacity Development
Functions Impacted
Program & Project Management, Procurement, Budgeting, Grant Management, Compliance, Reporting, IT Support, and HR
SDG Addressed
Full Case Study
Challenges
Fragmented data systems and manual processes severely limited LLF’s ability to scale, ensure compliance, and deliver timely impact across its programs.
Learning Links Foundation (LLF), managing an expansive and growing portfolio of education and skilling programs, contended with significant operational inefficiencies rooted in fragmented data management, manual processes, and a critical absence of real-time operational visibility.
Prior to its digital transformation, LLF's reliance on disparate spreadsheets and manual workflows for program data, procurement, budgeting, donor reporting, and compliance led to:
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Data Silos & Inconsistency
Information was fragmented across departments, resulting in duplication of effort and frequent data errors.
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Operational Inefficiencies
Delayed reporting, inconsistent data quality, and a lack of real-time insight into project status or resource utilization became unmanageable as the organization scaled to over 160 live projects across multiple states.
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Hindered Program Scaling
Difficulty in tracking granular beneficiary outcomes (student progress, teacher engagement, resource distribution) led to missed intervention opportunities. Non-standardized processes made scaling successful programs challenging.
Compliance Risks
Critical documents were scattered across various locations and formats, increasing the risk of audit issues and regulatory non-compliance.
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Impaired Decision-Making
These inefficiencies hampered internal decision-making and made it difficult to provide timely, accurate updates to donors and partners, jeopardizing funding and trust.
The magnitude of these challenges directly threatened LLF’s capacity to deliver high-quality programs at scale, limited operational efficiency, and undermined stakeholder credibility, underscoring the urgent need for a robust digital solution to centralize data, automate workflows, and enable evidence-based decision-making.
Solution
LLF centralized program data and automated workflows on Salesforce, boosting efficiency and decision-making
LLF's digital transformation journey was a strategic, multi-phase initiative focused on building a scalable and efficient operational backbone leveraging Salesforce.
- Problem-First Approach: The initial focus was on addressing the most critical operational bottlenecks: fragmented program management, inefficient procurement and budgeting, and the absence of centralized, real-time data. These areas were prioritized for their direct impact on program scaling, compliance, and donor accountability.
- Salesforce Selection: After a rigorous assessment, Salesforce was chosen as the foundational platform. Its flexibility, scalability, and features for non-profits (grant tracking, program management, donor relations, procurement, analytics) were key differentiators, along with its strong API capabilities for integration.
- Blended Team Model: LLF adopted a hybrid implementation model, combining an internal project management team with an external Salesforce implementation partner. This approach ensured deep contextual understanding, efficient knowledge transfer, and access to specialized technical expertise.
- Off-the-Shelf Customization: Instead of building from scratch, LLF customized off-the-shelf Salesforce modules. This accelerated deployment while allowing for extensive tailoring in critical areas such as:
- Grant process tracking and management
- Detailed project activity and beneficiary tracking
- Automated procurement and budget approval workflows
- Comprehensive compliance documentation and asset management
- Integrated helpdesk ticketing
- Workflow Automation: Custom dashboards and automated workflows were developed to streamline reporting, enforce approvals, and enable real-time monitoring of key performance indicators. Integration with financial systems like Tally was crucial for seamless data flow.
- Iterative Deployment: The implementation was phased to manage change effectively and minimize disruption across LLF's widespread operations. Core modules were deployed first, followed by successive rollouts of more specialized functionalities.
- Robust Change Management: A critical investment was made in comprehensive change management. This included extensive user training sessions, development of user manuals, and continuous support mechanisms to address user queries and resistance.
- Champion Network: Key individuals within teams were identified and empowered as "digital champions" to drive adoption and provide peer support, ensuring smooth integration of the new tools into daily operations.
- Funding for this significant transformation was secured through a combination of internal resources and strategic support from key donors who recognized the long-term value and necessity of digital advancement. Beyond financial aid, some partners provided invaluable technical mentorship and access to best practices.
- Over time, the Salesforce implementation evolved from a back-office efficiency initiative into a strategic enabler, providing a scalable digital foundation for LLF's continued growth and innovation in program delivery and impact measurement.
Outcomes & Impact
LLF achieved accelerated reporting, enhanced compliance, and data-driven agility, successfully scaling programs across 160+ projects.
LLF's digital transformation, powered by Salesforce, has fundamentally redefined its operational capabilities and amplified its impact, delivering measurable improvements for both internal teams and external stakeholders. Key achievements include:
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Operational Efficiency
Automated approval workflows reduced processing times by up to 50%. Staff time previously spent on manual data entry and follow-ups is now directed toward strategic tasks and fieldwork. -
Data Accuracy & Speed
Internal audits post-implementation confirmed over 90% data accuracy, and reporting timelines dropped from weeks to just a few hours. -
Program Scale
The centralized system now supports 160+ live projects across 21 states, with seamless documentation and reporting supporting scale and compliance. -
Decision-Making
Custom dashboards and generative AI tools democratized access to insights. Program managers and leadership can now track metrics like beneficiary reach, funding utilization, or project delays through simple queries. -
Funders & Stakeholders
LLF’s enhanced ability to provide real-time, data-driven updates has strengthened trust with funders, government partners, and donors. This has also opened doors to new funding partnerships.
Moreover, the organization has embraced a data-driven culture. Regular digital upskilling sessions have strengthened internal capacities, and teams increasingly rely on evidence and metrics to guide planning, resource allocation, and monitoring.
A standout innovation is the use of generative AI within Salesforce’s knowledge management ecosystem. This enables even non-technical users to interact with data intuitively. For example, a field coordinator can now ask, “Which schools in Uttar Pradesh saw an improvement in student engagement last quarter?” and receive a data-rich response instantly, an interaction that previously would have taken hours of collating reports.
In essence, LLF’s transformation has shifted it from being operationally reactive to proactively strategic. The investment in technology has paid off not only in efficiency and credibility but also in positioning LLF as a digitally mature leader in the Indian social sector.
