Salesforce CRM

Provider Name: Salesforce

Salesforce CRM is a cloud-based customer relationship management (CRM) platform. It offers a collection of applications designed to help organizations manage and enhance their engagements with customers across different operational areas, including sales, customer service, marketing, e-commerce, and information technology. The platform aims to consolidate customer information, automate workflows, provide analytical capabilities, and support business processes.

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Cost Structure

Subscription-based https://www.salesforce.com/uk/sales/pricing/

Fee Amount

Varies by plan (contact for quote)

Free Credit

30 days free trial; The Power of Us program gives eligible nonprofit organisations access to Salesforce products and resources to help expand their collective impact. The program includes 10 donated Salesforce subscriptions and deep discounts on additional subscriptions, products and services from Salesforce. https://www.salesforce.com/uk/solutions/industries/nonprofit/overview/

Support Structure

24/7 support, knowledge base, community

SDG Domain

None

NGO References

Teach for India, Plan India

Additional Comments

Highly customizable and scalable; nonprofit version available.

Used For

Fundraising

CRM/Grant/Donor Management