Medallia

Feedback and experience management for nonprofits

Medallia is a feedback and experience management platform that helps nonprofits and social purpose organisations collect, analyse, and act on feedback from beneficiaries, donors, staff, and partners. It supports organisations in understanding experiences across programmes and services to inform improvements.

Feedback and monitoring challenges for nonprofits and social purpose organisations

Challenge

Feedback from beneficiaries and stakeholders is often collected inconsistently or across multiple tools

Qualitative insights such as experiences and perceptions are difficult to analyse systematically

Feedback is not always integrated into programme improvement or decision-making processes

Solution

Tools like Medallia help organisations collect feedback across multiple channels and analyse responses to identify patterns and trends. This supports more structured use of feedback in monitoring, evaluation, and programme improvement.

Key capabilities of Medallia

Four core capabilities that support feedback and experience management:

Multi-channel feedback collection

Collect feedback through surveys, web, mobile, and other touchpoints, enabling organisations to gather inputs from different stakeholder groups.

Experience and sentiment analysis

Analyse qualitative and quantitative feedback to identify themes, sentiment, and recurring issues across programmes.

Real-time insights and alerts

Track feedback as it is received and configure alerts for specific responses or patterns that may require attention.

Reporting and dashboards

Visualise feedback data through dashboards to support monitoring, reporting, and decision-making.

Indian language support

Medallia supports multiple languages depending on survey configuration and deployment, allowing organisations to collect feedback from diverse participant groups.

Pricing for Nonprofits

Enterprise pricing

Free to use
Typically customised based on organisational size, usage, and requirements
May include setup, integration, and support services

Organisations should contact Medallia for detailed pricing information.

Best suited for which nonprofits?

Organisations with structured monitoring and evaluation processes

Useful for teams that regularly collect and analyse feedback across programmes.

Medium to large organisations

Relevant for organisations managing feedback across multiple locations, programmes, or stakeholder groups.

Similar tools for nonprofit feedback and experience management

KoboToolbox

Frequently Asked Questions

What is Medallia used for?

Medallia is used to collect, analyse, and act on feedback from stakeholders, helping organisations improve programmes and services.

Is it suitable for small nonprofits?

It may be more suitable for organisations with structured feedback processes, as it is typically an enterprise-level platform.

Does it support real-time feedback analysis?

It provides tools to analyse feedback and generate insights as responses are collected.

Can it be integrated with other systems?

Medallia supports integrations depending on organisational setup and requirements.

When should a nonprofit choose Medallia?

Medallia may be suitable when organisations require a structured and scalable system for managing feedback and experience data.