Deskpro

Support workflows for NGOs & SPOs

Deskpro is an omnichannel helpdesk and workflow platform that helps organisations manage stakeholder queries across channels in a structured system. It enables ticketing, automation, collaboration, and performance tracking for support processes.

Support workflow challenges for nonprofits & social purpose organisations

Challenge
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Many organisations receive queries across email, phone, and chat without a central system

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Follow-ups are missed due to manual coordination

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Repetitive queries increase workload for programme teams

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Limited visibility into response timelines and service performance

Solution
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Deskpro centralises queries into structured workflows, enabling teams to assign tickets, automate responses, and track SLAs to improve coordination, consistency, and accountability.

Key capabilities of Deskpro

Omnichannel ticketing

Consolidates queries from email, chat, phone, and social media into a unified system

Workflow automation

Automates ticket routing, responses, and escalation rules

Live chat support

Enables real-time interaction with beneficiaries, partners, or staff

Knowledge base management

Creates self-service help content to reduce repetitive queries

SLA tracking

Tracks response and resolution timelines for accountability

Reporting and analytics

Provides dashboards for monitoring performance and support volume

Pricing for nonprofits

Deployment options

  • Deskpro offers two deployment options: cloud (hosted) with no infrastructure setup, and private or self-hosted for full data control and flexibility

Team plan

  • $39 per agent per month
  • Minimum 5 agents
  • Includes unified inbox, help centre, and chatbot

Professional plan

  • $59 per agent per month
  • Minimum 10 agents
  • Includes AI features, advanced automation, and chatbot capabilities

Enterprise plan

  • $99 per agent per month
  • Minimum 25 agents
  • Includes data control options, security reviews, and advanced support features

Best suited for which nonprofits?

Organisations handling high volumes of stakeholder queries

NGOs running helplines or structured support systems

Teams needing SLA tracking and workflow visibility

Similar tools for support and workflow management

HubSpot

Frequently Asked Questions

What is Deskpro used for?

Deskpro is used to manage stakeholder queries through a structured ticketing and workflow system.

Can Deskpro handle multiple communication channels?

Deskpro supports queries from email, chat, phone, and social media within a single system.

Is Deskpro suitable for nonprofits?

Deskpro can be used by nonprofits that manage ongoing stakeholder queries and require structured support workflows.

Is Deskpro free for nonprofits?

Deskpro is a paid platform. Nonprofit discounts may be available on request.

Who typically uses Deskpro in an organisation?

Operations teams, IT teams, programme staff, and communications teams managing support workflows may use Deskpro.

Want to learn more?

Visit Deskpro

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