Bigin by Zoho CRM

Relationship management for donors and stakeholders

Bigin by Zoho CRM is a pipeline-centric CRM software designed specifically for small businesses. It focuses on simplifying lead management, deal tracking, and contact organisation to help small teams manage their sales processes effectively.

Donor and relationship management challenges

Challenge

Fragmented donor information: Donor and stakeholder data is often spread across spreadsheets, emails, and multiple tools, making it difficult to maintain a single, reliable record.

Inconsistent follow-ups: Without a structured system, tracking interactions and follow-ups with donors or partners becomes difficult.

Limited visibility into engagement: Manual processes make it harder to understand communication history and ongoing engagement.

Solution

Bigin by Zoho CRM is a simple CRM system that can be adapted for nonprofit use cases such as donor and stakeholder management, rather than a system specifically designed for nonprofits.It also supports pipeline-based tracking of donor interactions and configurable workflows, allowing organisations to structure engagement stages and maintain communication history.

Key capabilities

Contact management

Maintain a centralised database of donors, volunteers, and partners, reducing reliance on scattered records.

Pipeline tracking

Track engagement stages such as outreach, follow-ups, and ongoing relationship management using pipeline views.

Communication tracking

Log emails, calls, and activities to maintain a complete interaction history for each contact.

Task and activity management

Set reminders and follow-ups to manage ongoing engagement workflows.

Templates and workflows

Use configurable templates, including donation tracking pipelines, to structure engagement processes.

Pricing for Nonprofits

Bigin follows a per-user subscription model with multiple plan tiers offering different levels of features and limits.

Free - ₹0 (single user)

Basic CRM usage with limited pipelines and records

Express – ₹400/user/month (billed yearly)

Multiple pipelines, higher record limits, and basic automation

Premier – ₹720/user/month (billed yearly)

Advanced fields, automation workflows, and additional controls

Bigin 360 – ₹1,080/user/month (billed yearly)

Higher limits, advanced integrations, and expanded feature access

It stores contact and interaction data within the CRM system.

Organisations should review data access controls, export options, integration dependencies, and compliance requirements before adoption.

Best suited for which non profits?

Small to mid-sized teams with simple CRM needs

Nonprofits looking to move from manual tracking to a centralised system for managing contacts and interactions.

Organisations focused on ongoing relationship management

Teams that need to track donor, partner, or stakeholder engagement over time rather than run fundraising campaigns.

Similar tools

HubSpotCRM with marketing and engagement tools

Salesforceenterprise CRM with extensive customisation

Streaklightweight CRM within Gmail

Frequently Asked Questions

Is Bigin the right CRM for our organisation?

Bigin is suitable for small to mid-sized teams that need a simple system to manage contacts and track interactions. Organisations with complex donor management, reporting, or multi-team workflows may need a more advanced CRM.

Can Bigin be used as a complete fundraising system?

No. Bigin does not handle donations or fundraising workflows. It is used to manage relationships alongside fundraising or payment tools.

When does Bigin work well for nonprofits?

It works well when teams are moving from spreadsheets to a structured system for tracking donors, partners, and communication history.

When might Bigin not be sufficient?

It may not be suitable for organisations that need advanced donor lifecycle management, grant tracking, or integrated fundraising systems.

Want to learn more?

Visit Bigin by Zoho CRM