Document360

Knowledge base and documentation platform for nonprofits and social purpose organisations

Document360 is a cloud-based platform that enables organisations to create, manage, and publish structured knowledge bases for internal teams, partners, or external users. It is used to organise documentation such as standard operating procedures (SOPs), FAQs, and support content in a searchable and structured format.

Knowledge and documentation challenges

Challenge

Organisations store policies, SOPs, and programme documents across shared drives or scattered files

Information is difficult to organise, update, and retrieve when needed

Teams rely on individuals for knowledge, leading to inconsistencies

Stakeholders lack access to structured, self-service information

Solution

Document360 enables organisations to create structured knowledge bases, making information easier to manage, search, and access across teams and stakeholders.

Key capabilities of Document360

Knowledge base creation

Create structured documentation using categories, articles, and hierarchies

Search and navigation

Enable users to quickly find information through search and organised content

Version control and content management

Track updates, manage versions, and maintain documentation accuracy

Access control and publishing

Control access for internal or external users and manage publishing workflows

Pricing for nonprofits

Paid plans

Start from approximately $149/month, depending on features and scale

Additional considerations

Pricing varies by plan and usage
No dedicated nonprofit programme is publicly listed

Best suited for which nonprofits?

Organisations managing large volumes of documentation

Useful for structuring and maintaining organisational knowledge

Organisations needing self-service information access

Supports internal teams, partners, or external users

Similar tools

Notionflexible documentation and collaboration workspace

Frequently Asked Questions

What is Document360 used for?

Document360 is used to create and manage structured knowledge bases for documentation, FAQs, and internal knowledge.

Is Document360 a helpdesk tool?

No, it is a knowledge base platform that complements helpdesk systems by providing self-service information.

Who typically uses Document360?

Organisations that manage documentation for internal teams, partners, or external users.

Can it be used for external users?

Yes, knowledge bases can be made public or restricted based on access settings.

Does it require technical setup?

Basic setup is straightforward, but structuring content and maintaining documentation requires planning and ongoing management.

Want to learn more?

Visit Document360